Worldwide Hotels Online.com are acting as booking agents only on behalf of all
the hotels and hotel apartments that are featured on this web site.
All completed booking enquiry forms are received by Worldwide Hotels
Online.com and NOT the individual hotel. These terms and conditions
apply to all members of your party, so please print a copy of this page and
ensure that all members of your party are made fully aware of them.
All information, descriptions and images are supplied to us by the
relevant hotel or third party supplier and thus are believed to be true and
accurate and are displayed for educational purposes.
Images on this web site are incorporated for viewing
purposes only and may not be saved,
downloaded or printed in any format.
As soon as you have instructed us to book accommodation at the hotel or
apartment of your choice, we will place a provisional reservation on your
behalf and obtain written confirmation from the accommodation provider.
Once we have received this confirmation we will require full payment in
order to confirm the reservation and issue you with a hotel voucher.
It is at this point that a binding contract comes into force and the
accommodation provider is responsible to you to provide you with what you
have booked and paid for, subject to these booking conditions. It is
therefore very important to check all the details on the hotel voucher when
you receive it. We will ask you to confirm receipt and also that all the
information is correct and as requested. If you want to cancel
or change your booking later, you may have to pay amendment or cancellation
costs (as described below) which may be as much as the whole accommodation
cost. The person making the booking, known as the 'lead name', accepts
responsibility for all members of the party, for ensuring that payments are
made at the correct time, and will be the person to whom we will send the
hotel voucher to. It is also the 'lead name' that we will contact if
any new information needs to be passed on or in case of any emergencies.
Should you wish to make an amendment or cancel your booking, the 'lead name'
must notify us by e-mail, or in writing, as soon as possible. If you
are aged under 18 on date of departure, and your parents or guardians are
not travelling with you, they must write to us with their written consent
and also bear any responsibility for your conduct.
Changes to your accommodation
If you want to change any details of your booking after we have sent your
confirmation, we will do our best to help. However, the accommodation
provider has no obligation to make any change. If the accommodation
provider is able to make the change, there will be a Worldwide Hotels
administration charge of GB£15.00 per booking alteration plus any potential
charges from the accommodation provider, subject to their terms and
conditions, and we will inform you of these charges before making the
If you change the total number of people booked, the
accommodation price will be re-calculated for the new party size, as this
may mean that accommodation is either under-occupied or over-occupied and
each of the remainder of your party may have to pay more. If you wish
to change your booking during your holiday, ie. extending your stay or
upgrading your accommodation or meal basis, all requests are subject to
availability and any extra payment must be paid locally. All extras,
such as mini-bar, telephone charges etc, must be paid for locally prior to
your departure from the accommodation.
If you have any special requests such as dietary requirements, room
location, late check-out etc., please let us know in writing at the time of
booking. We will inform the accommodation provider of all such
requests but unfortunately we cannot guarantee that these requests will be
met. If the accommodation provider is unable to meet such requests,
neither we nor they can have any liability to you in this respect.
We strongly recommend that you and all members of your party take out the
appropriate travel/holiday insurance at the same time or before booking your
accommodation. It is your responsibility to check that your insurance
covers, amongst other things, the cost of cancellation by you, all medical
costs and the cost of assistance including return to your country of
residence in the event of an accident, illness or death.
Our Responsibility to you for your booking
Because we are acting as a booking agent only, we have no liability for any
of the accommodation arrangements, and in particular no liability for any
personal injury, illness, death or loss of any kind. Any claim for
damages for injury, illness or death arising from your stay in the
accommodation, must be brought against the owner of the accommodation and
will be under the jurisdiction of the law of the country in which the
accommodation is based. Also we, or the accommodation provider, have
no liability for providing extended stays, late check-outs, early check-ins
or cancellations due to any changes in your flight times or in the rare
event of your flight being cancelled altogether.
General Cancellation Charges
If you wish to cancel your booking, we must receive written confirmation
from the 'lead name' as soon as possible. Cancellation charges will
come into effect as soon as the booking has been confirmed and a hotel
voucher has been issued.
The closer it is to the time of your planned holiday, the
less likely they are to re- sell it. Therefore, if you cancel your booking,
a charge has to made and the later the cancellation, the more that charge
will be. If you wish to cancel a confirmed booking, this must be done by
e-mail by the person in whose name the booking is invoiced (lead name).
There are occasions whereby the accommodation supplier may
deviate from the general terms and conditions listed.
When the cancellation e-mail is received by us before
More than 35 days 25%
35 - 15 days 50%
14 - 8 days 80%
7 days or less until departure 100%
Charges as a percentage of total accommodation booking value. If one or more
members of your party cancel, this may mean that accommodation is
under-occupied and the price of the remaining members of your party may be
increased to reflect this. If the accommodation provider makes a change to
your booking, we will inform you as soon as possible before your departure,
but will have no other liability towards you. No refunds can be given for
stays that are ended earlier than planned.
No-shows are not refunded.
No refunds can be given for stays that are ended earlier
Worldwide Hotels Online.com will do everything in its power to
avoid having to make any changes to your booking. If in the unlikely
event that we are informed by the accommodation provider that they are
unable to provide the accommodation which you have booked, we will try to
provide you with similar accommodation of equal standard. However, if
we are unable to do this or you prefer not to accept our alternative offer,
you may cancel free of charge.
If you have a valid complaint whilst you are staying at the accommodation
you have booked, you MUST inform the accommodation management immediately,
in order to give them the opportunity to resolve the problem.
After registration upon your arrival at the accommodation, you will be
allocated a room. Please note that check-in time is usually after
14.00 hours and check-out time is usually 12 noon. Please bear this in
mind when booking your flight, especially when travelling on night flights,
e.g. if you are due to arrive at the airport during the
early hours of the morning, you will be required to book your accommodation
for the previous night if you wish to access your accommodation before 14.00
hours on your arrival date. Similarly, if you are departing the airport late in the evening or early in the morning, you will be
required to check-out at 12 noon unless arrangements have been made for a
late check-out (usually available at an additional fee, subject to
When you book accommodation through Worldwide Hotels Online.com, you accept
responsibility for the proper conduct of yourself and all members of your
party during your stay. You are also liable to make a reimbursement to the
accommodation provider for any damage caused before you end your stay.
The accommodation provider reserves the right at any time to terminate your
holiday or that of any member of your party due to misconduct by that
person, within their reasonable opinion. Full cancellation charges
will apply and no refund will be given. Furthermore, the accommodation
provider shall be under no obligation whatsoever to pay compensation or meet
any costs or expenses you may incur as a result of the booking being
terminated, in accordance with this paragraph. If your actions, or
those of any member of your party, cause damage to the accommodation in
which you are staying, you agree to fully indemnify us against any claim,
including legal costs, made against the accommodation provider.
All rates quoted to you are per person per night/week or per apartment per night/week
and include all applicable taxes, unless otherwise stated.
Please note that if you wish to make a reservation and the
rate quoted to you is in local currency, we will use the exchange rate
provided by one of the major UK High Street banks that is valid for that
day. You will therefore need to make payment that same day in order to
guarantee that exchange rate. We do not use currency converters
of any kind, or rates available by overseas banks, as they do not reflect
the current daily exchange rate available within the UK.